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A journey to accessibility

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By: Diana Petrowicz, Mon May 17 2021
Diana Petrowicz

Author: Diana Petrowicz

Accessibility is the quality of being easy to obtain or use and being easily understood or appreciated. It is also reflected in the (adopted in 2016) which requires public sector websites and mobile applications to be accessible. The (adopted in 2019) extends the accessibility requirement to a number of products and services (banking, e-commerce, e-books, passenger transport, audiovisual media, computers, smartphones, television, ATMs, ticketing machines). But what does that mean for a company such as Ïã¸ÛÁùºÏ²Ê¹ÙÍø?  


In 2020, we started employing accessibility specialists to help support teams to improve the accessibility of our products and, in 2021, we will create an accessibility steering group to advise, guide, and review our progress across Ïã¸ÛÁùºÏ²Ê¹ÙÍø, to make our content more accessible to all. We are committed to improving user experience and significantly increasing user experience research with participants with a disability (working towards a longer-term aim of 20% representation).

One of accessibility goals is to make your websites usable by as many people as possible. This means not only making them easier accessible for people with disabilities, but also making sites accessible for people using mobile devices or tablets, or those in areas of the world wher